Physician Practice EMR Support Specialist

Job Summary:

Serves as primary resource for support, training, and troubleshooting of Electronic Medical Records (EMR) system in the physician practices.

This position facilitates the development, training, support, and implementation of the EMR System, working closely with physician practices, Information Technology (IT), and administration to provide content build, workflow analysis, optimization planning, and training of both clinical and non-clinical users.

Essential Functions:

Develops and instructs training programs for both clinical and non-clinical users.
Assists with onboarding of new provider offices and clinical setup for new departments.
Reviews, evaluates, and tests new IT programs and updates to the current EMR. Develops, implements, and trains team members on approved processes.
Performs in-depth analysis of workflows, data collection, report details, and other technical issues related to the EMR software.
Develops documentation to assist with the software training program.
Prioritizes and implements requested changes to the system.
Identities, troubleshoots, and resolves EMR problems by taking helpdesk calls and rounding within offices. Participates in root cause analysis as trends and issues are identified.
Works closely with the EMR vendor support staff to resolve software issues.
Collaborates with peers to identify and evaluate best practices in training and implementation.

Knowledge/Skills/Abilities/Expectations:

Excellent verbal and written communication skills with great attention to detail
Approximate percentage of time required to travel: 15%
Must read, write and speak fluent English.
Must have good and regular attendance.
Performs other related duties as assigned.

Education:

Required: High school diploma or equivalent.

Strongly Preferred: Associate’s degree.

Licenses/Certification:

Required: N/A

Strongly Preferred: Clinical certification or licensure, including but not limited to registered medical assistant (RMA), certified medical assistant (CMA), medical assistant (MA), or licensed practical nurse (LPN).

Experience:

Required:
1 year of experience utilizing Electronic Medical Records (EMR).

2 years of experience in medical office setting.

Strongly Preferred:
1 year of experience utilizing AthenaHealth EMR software.

5 years of experience in medical office setting.