Clinic Education Specialist

Additionally, you will:

• Responsible for ongoing training, new user set up and password resets.
• Provides support for the processes of registration, clinic scheduling to ensure work flow, efficiency and knowledge of the Clinical Assistant are maintained at the highest level possible.
• Provides orientation for scheduling, registration, EMR applications to new hires and ongoing.
• Collaborates with clinic team members to enhance the workflow utilization of scheduling and registration applications.
• Participates as needed in the interview process for all new Clinical Assistant and Clinical Support Candidates. Develops and monitors goals and objectives for continuous process improvements.
• Participates in the clinic department meetings on a regular basis.
• Leads and/or participates in special projects as requested.
• Responsible for training all WRMC clinic staff who Schedule, Pre-Register, and Register patients throughout the clinics.
• Responsible for training curriculum and coordination of all training.
• Responds to customer requirements in a professional, friendly, prompt and caring manner, always maintaining the highest level of confidentiality and respect.
• Always maintain the highest professional level in demeanor and communication.
• Communicates clearly and effectively with external and internal Clinic customers and patients.
• Demonstrate competency in clinical knowledge, critical thinking, and interpersonal skills to provide safe, effective, timely and patient centered care.
• Recognizes the dignity and diversity of individuals and families
• Provides assessment and education in compliance with established clinical assistant policies and procedures and physician approved protocols.
• Obtains and accurately records all patient information necessary for the proper registration and access to services of the patient.
• Participates in quality improvement data collection, evaluation and improvement of safety and quality of care.
• Utilizes leadership behaviors in communication with internal providers, clinic staff and within organization.
• Develops and maintains communication and social skills and safeguards the confidentiality of all patients at all times.
• Knowledge of legal and ethical issues related to the clinic setting

You will bring to this role:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
• Relates to patients, physicians and peers to develop and maintain effective work/patient relationships.
• Applies critical thinking, analytical and participative behavior to problem-solving techniques and decision- making.
• Analytical, creative, adaptive, perceptive, persuasive, methodical, orderly, thorough and enterprising. Initiates work assignments independently without specific direction.
• Demonstrates responsibility and accountability according to legal, ethical, professional, educational, and personal development goals.
• Prioritizes work and meets changing demands and stress deadlines. Makes oral presentations including speaking to sizable groups.
• Effective communication and interpersonal skills and behaviors. Follow procedures related to position accountabilities.
• Knowledge of safety and infection control hospital procedures.
• Knowledge and skills to provide nutritional care appropriate to the ages of patients served and in accordance with their developmental needs.
• Relates to specific facts/situations to guiding concepts/principles/policies and draws logical and consistent conclusions.
• Knowledge of cleaning and safe food preparation in a sanitary manner. Understanding nutrition and modified diets.

QUALIFICATIONS:

• High School Diploma (or equivalent) Required
• Graduate from an approved practical nurse program, certified medical assistant program, or radiology program required, registered nurse program, preferred.
• Current licensure as a Licensed Practical Nurse(LPN) or as a Certified Medical Assistant by the Wisconsin State Board of Nursing.
• Two years experience in healthcare related field.
• Minimum three-years experience working as an LPN or CNA in a hospital or clinic setting. Registration and reception experience preferred.
• Three years related clinic experience, including time in a leadership role, preferred.
• CPR (AHA Healthcare Provider) certification required