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Kindred Hospitals aim to help our patients reach their highest potential for health and healing with intensive medical and rehabilitative care through a compassionate patient experience. Find your future with Kindred Hospitals, part of ScionHealth. Your career growth begins when you join our interdisciplinary team of doctors, nurses, therapists and other experts, working together to form individualized care plans for our patients. Opportunities through our development programs, training seminars and university partnerships not only allow for continual career growth but emphasize our commitment to investing in our employees. Learn more about Kindred Hospitals at our hospital website.
Full-time
Day Shift
ScionHealth is committed to a culture of service excellence as demonstrated by our employees’ adherence to the service excellence principles of Pride, Teamwork, Compassion, Integrity, Respect, Fun, Professionalism, and Responsibility.
As our most acute level of care, our specialty hospitals offer the same critical care patients receive in a traditional hospital or intensive care unit, but for an extended recovery period. Our clinicians play a vital role in the recovery process for chronic, critically ill and medically complex patients.
The Patient Relations Representative serves as a liaison between patients, families, physicians and clinical staff to provide proactive and personalized services to enhance the patient and family experience. Proactively collaborates with leaders and staff to improve patient satisfaction. Proactively obtains resolution of concerns brought forward during daily rounding. Assists patients and families with the completion of the patient satisfaction survey prior to discharge.
Essential Functions:
A: Job Specific:
B: Company Specific
Service Excellence Elements:
Pride – (Owning and feeling proud of work quality and our mission.)
Performs work that reflects ownership and is a credit to self and positively represents Kindred.
Teamwork – (Achieving greater results through cooperation and recognizing contributions.)
Cooperates with co-workers while performing duties leading to everyone being able to achieve success and giving recognition where it is due.
Compassion – (Listening and focusing on the patient/resident; taking sincere, appropriate actions.)
Meets the patients’ needs and concerns by consistently acting in a patient-focused manner.
Integrity – (Doing the right thing.)
Demonstrates adherence to a strict moral or ethical code in performance of duties by always seeking to do the right thing.
Respect – (Treating others as they would like to be treated; valuing others.)
Acknowledges the worth of others through professional greetings, proper telephone etiquette, patience, and common courtesy.
Fun – (Enjoying work and being an enthusiastic participant.)
Demonstrates a positive attitude toward work and devotion to the task at hand.
Professionalism – (Assuring skills (licensures) are current; looking and acting the part while performing at the highest level.)
Keeps skills, competencies and required licensures/certifications current; displays mastery over attitude and behavior and pride in appearance. Consistently performs duties to the best of abilities.
Responsibility – (Being accountable, doing what is expected or beyond; assuring what needs to get done, gets done.)
Takes ownership of all aspects of duties shown through reliable, timely performance and accountability.
Knowledge/Skills/Abilities:
DISCLAIMER:
This description is designed to indicate the general nature and level of work for this position. It is not intended to describe minor duties or other responsibilities that may be periodically assigned.
QualificationsEducation: High School Diploma/College degree in progress
Licenses/Certification: LPN preferred; other licensed clinical professionals considered
Experience: Minimum of three years experience in hospitality, guest services, or customer service.
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