Coordinator - Customer Svc NE

Primary Responsibilities:

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distributes and explains forms, documents, and educational handouts to patients or family members.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to Benefits Advisor for follow up.
• Ability to communicate verbally and in writing to patients, insurance companies or attorneys involved in patient accounts. 
• Puts patient first. Always. Strives daily to give all customers excellent care.
• Other duties as assigned

Minimum Education

• High school diploma or equivalent Required

Required Skills

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action