Clinical Liaison

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

• The Clinical Liaison conducts patient assessments to identify appropriate patients for potential admission into the facility

• Conduct daily follow up with patients and their decision-makers for consistent clinical reassessment

• Responsible for managing the referrals and admissions that are generated through their assigned hospitals and territories

• Represents ScionHealth and their assigned hospital with professionalism and maintains positive relationships with the accounts within their territory

• Designs and manages the marketing strategies for their assigned accounts. Identifies and contacts new and potential referral sources to grow their respective territory

• Conducts in-person educational meetings and conversations with referral sources, utilizing educational materials to present our specialty hospitals to referral sources

• Acts as liaison by coordinating transmission of clinical and benefit information between patients, decision-makers, referral sources and the hospital

Essential Functions

• Identify, assess, and evaluate potential patients for hospital admission in alignment with clinical criteria and company protocols
• Serve as the primary liaison between the facility and referral sources, ensuring timely and professional communication
• Educate patients, families, and referral sources about hospital services, benefits, and the facility care model
• Coordinate the full referral and admission process including patient assessments, documentation collection, benefits verification, and follow-up
• Develop and maintain strong, ongoing relationships with physicians, case managers, discharge planners, and other referral partners within the assigned territory
• Represent the hospital in the community and at healthcare events to promote services and expand referral network
• Conduct in-person visits to referral sources and maintain a visible presence within assigned accounts
• Utilize clinical knowledge to assess patient needs and present appropriate care solutions in collaboration with clinical teams
• Track and report referral activity, admission outcomes, and market trends to leadership; contribute to strategic growth initiatives
• Ensure accuracy and compliance in all documentation and communications per HIPAA, company policy, and applicable regulations
• Participate in performance improvement activities, staff meetings, and ongoing training to enhance knowledge and effectiveness
• Demonstrate professionalism, initiative, and accountability in all interactions, upholding ScionHealth’s values and standards

Knowledge/Skills/Abilities/Expectations

• Approximate percent of time required to travel: Daily
• Must read, write and speak fluent English
• Must have good and regular attendance
• Performs other related duties as assigned

Education

• Associate’s degree required; Bachelor’s degree preferred
• Degree in marketing, communication, healthcare administration, nursing, or other related field strongly preferred
• Extensive healthcare sales work experience may be considered in lieu of bachelor's degree

Licenses/Certifications

• Valid driver’s license
• Clinical license preferred; Registered Nurse (RN), Licensed Practical Nurse (LPN/LVN), Respiratory Therapist (RT)

Experience

• Minimum two (2) years of former healthcare sales experience and/or minimum of two (2) years of clinical healthcare experience strongly preferred
• Formal sales training preferred
• Demonstrated understanding of Medicare, Medicaid, and other payers 
• Demonstrated competence in strategic business planning and design of marketing initiatives