Patient Service Representative

Join Parkview Regional Hospital in Mexia, TX, a 49-bed, acute-care facility providing services that include medical/surgical care, rehabilitation, and emergency care. Parkview Regional keeps quality healthcare close to home, with a focus on maintaining and growing quality primary and specialty care services. At Parkview, you’ll work in a hospital empowered by system support yet rooted in community impact.

Job Summary

The Patient Services Representative is responsible for greeting patient(s), check-in, check-out, scheduling, and managing the telephones and messaging.  Collects and posts copays, deductibles, and past due patient balances at the time of service. Promotes a team-oriented atmosphere and takes initiative in maintaining a tidy and safe clinical environment.

Essential Functions  

• Greets patients as they arrive at the clinic.
• Checks patients in and completes the intake process to include insurance verification and updating demographic information.
• Performs electronic chart pre-load process.
• Scanning documents to the patient electronic chart
• Collects / post co-pays and other monies due from the patient at the time of service (for current and past-due balances)
• Answers phone calls and takes necessary action (Athena messages, overhead triage page, etc.)
• Performs daily opening and closing procedures; rolls the telephones, generates morning close-out (as needed) 
• Scheduling: creates, modifies, cancels patient appointments
• Documents requests in for medication refills in Athena
• Manages medical records (hard-copy and electronic) 
• Ability to multi-task in a face-paced environment
• Communicates effectively and pleasantly, decisive decision-making skills.
• Participates in orientation, instruction/training of new personnel. 
• Additional duties as assigned.
• Follow management directives.

Knowledge/Skills/Abilities/Expectations

• Basic computer knowledge. 
• Excellent customer service
• Able to organize tasks, develop action plans, set priorities and function in stressful situations. 
• Ability to maintain a good working relationship both within the department and with other departments. 
• Must have good and regular attendance. 
• Must read, write, and speak fluent English. 
• Approximate percent of time required to travel: less than 1%
• Performs other related duties as assigned. 

Education  

• High School diploma or GED required. 
• 9-month program in medical career college with focus on front office duties and/or Medical Assistant degree preferred.

Experience  

• 2+ years’ experience in medical office receptionist, patient access, or medical scheduler preferred. 
• Primary care or specialty physician office setting preferred.