Office Manager

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Clinic Manager is responsible for overseeing the daily operations of hospital-owned physician practices, ensuring high-quality patient care, operational efficiency, and regulatory compliance. The role involves managing staff, developing and monitoring budgets, implementing practice policies, and fostering effective communication between clinical and administrative staff. The Clinic Manager also collaborates with senior leadership to develop strategic initiatives aimed at optimizing service delivery and patient satisfaction.

Essential Functions

• Oversees daily operations of assigned physician practices, ensuring efficient workflow and high-quality patient care
• Develops and implements policies and procedures to maintain operational consistency and regulatory compliance
• Monitors financial performance, prepares budgets, and addresses variances
• Recruits, trains, and supervises clinical and administrative staff
• Ensures accurate documentation, coding, and billing practices to optimize reimbursement
• Coordinates with providers to optimize schedules, manage patient flow, and reduce wait times
• Manages supply chain processes, including ordering and maintaining inventory levels
• Resolves patient complaints and escalates issues to senior leadership as necessary
• Implements quality improvement initiatives to enhance patient experience and operational efficiency
• Collaborates with senior leadership on strategic planning and service line development

Knowledge/Skills/Abilities/Expectations

• Strong leadership and team-building skills
• Knowledge of medical billing, coding, and insurance reimbursement
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and EHR systems (e.g., Epic, Athena)
• Analytical skills to interpret financial data and develop operational plans
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Demonstrates professionalism, integrity, and commitment to patient-centered care

Education

• Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred
• Associate degree or equivalent combination of education and experience required

License/Certification

• Certification in Healthcare Management (e.g., CMPE) preferred
• Basic Life Support (BLS) preferred

Experience

• Minimum of three (3) years of management experience in a physician practice or outpatient clinic setting required
• Experience with electronic health record (EHR) systems and medical billing/coding preferred