IT&S Support Services

Join Parkview Regional Hospital in Mexia, TX, a 49-bed, acute-care facility providing services that include medical/surgical care, rehabilitation, and emergency care. Parkview Regional keeps quality healthcare close to home, with a focus on maintaining and growing quality primary and specialty care services. At Parkview, you’ll work in a hospital empowered by system support yet rooted in community impact.

Job Summary

The IT&S Support Services role provides first-level technical support to internal users for basic application, hardware, and network-related requests. This position is responsible for troubleshooting, ticketing, user education, and minor hardware support in accordance with service level agreements and organizational policies. The role plays a critical part in maintaining efficient and secure IT operations in a healthcare setting.

Essential Functions

• Responds to user support requests; documents, tracks, and resolves issues using ticketing systems
• Diagnoses hardware and software issues, performs basic repairs, and escalates complex issues when necessary
• Provides support for desktop/laptop computers, mobile devices, servers, and peripheral equipment
• Manages user account access, password resets, and permissions
• Delivers end-user training and assists with system utilization
• Implements policies and procedures as directed
• Assists the IT Director in system security management and backup/recovery processes
• Participates in 24/7 on-call coverage for IT-related incidents
• Maintains compliance with organizational policies and IT best practices
• Downloads and transmits data to external billing and collection systems as needed

Knowledge/Skills/Abilities/Expectations

• Strong critical thinking, troubleshooting, and problem-solving skills
• Ability to work independently under pressure and meet deadlines
• Familiarity with Microsoft Windows OS, basic networking concepts, and healthcare IT systems
• Effective communication and interpersonal skills
• Commitment to confidentiality and regulatory compliance
• Willingness to work in an on-call rotation and respond during emergencies
  

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. AND Associate’s Degree in information systems or related field (Preferred)

Licenses/Certifications

• None required

Experience

•  2+ years experience in an IT support role, preferably within a healthcare environment (Required) And
•  Prior Experience with Ethernet-networked systems and hospital clinical information systems (Preferred)