Summary:

The Clinical Program Coordinator supports telehealth services for Logan Regional Medical Center.  Support includes both current telehealth services and implementation of new services.  This role serves as a facilitator to providers, staff and stakeholders, and maintains relationships with customer partners and telehealth vendors.  Responsibilities include development and implementation of workflows and processes, onboarding providers and staff, training, overseeing the collection of quality metrics, and coordination of day to day operations.  This position works closely with site personnel, network analysts and vendors to design, install, configure and maintain integrated conferencing networks.

Essential Functions: 

To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. 

·       In collaboration with CNO and project team, supports a comprehensive plan for telehealth services including target facilities, products, and timelines consistent with the hospital and telehealth strategic plan. 

·       Works collaboratively with the Telehealth leadership to develop programs, policies, protocols, and standard work instructions that support a successful telehealth program

·       Participates in problem solving for current procedures and protocols as necessary. 

·       Monitors usage and workflow.  Responds to requests and assists providers with special needs as necessary.

·       Supports new ideas and adapts to situations in a positive manner that supports change. 

·       Assists with development and maintenance of project implementation plans including project schedule, assigned tasks and follow up items.

·       Acts as a liaison with all parties involved with the telehealth program; maintaining positive relationships and ensuring successful implementation and maintenance of the telehealth program.

·       Provides effective timely communication to all key stakeholders.

·       Utilizes knowledge of telehealth services and clinical workflows to develop a training program for telehealth services.

·       Coordinates, provides and / or facilitates initial and ongoing education and competency evaluation for all users and providers related to telehealth services including but not limited to equipment use, etiquette and workflows.

·       Ensures that telehealth best practices are identified and replicated across all service areas.

·       Participates in quality improvement programs, research activities, department meetings, and in-services as it relates to telehealth.

·       Manages and provides tracking tool for allocation of all telehealth equipment as indicated.

·       Acts as a technical resource to providers and staff regarding equipment set up and use.  Troubleshoots technical difficulties, providing a general level of technical support and coordinates direction to users.

·       Assesses equipment operations and reports problems, arranges for service when needed.

·       Monitors compliance with regulatory guidelines, quality guidelines, and CMS / TJC guidelines as applicable.

·       Maintains flexible work hours to accommodate patients and physicians which often include long hours and unscheduled shifts for peak periods of activity.

·       Participates in marketing and community education to increase awareness and gain market share.

·       Maintains confidentiality.

·       Performs other duties as required or assigned.

·       Reports on the job as scheduled.

·       Follows all standard safety precautions.

·       Follows the standards of conduct and policies and procedures of St. Mary's Medical Center and applicable laws and regulations and reports violations through the appropriate chain of command.

·       Annually completes required competency assessments.

·       Utilize appropriate measures to promote and maintain patient safety.

·       Makes decisions which include using the age of the patients treated when appropriate.

·       Demonstrates knowledge of operation to include but not limited to the required unit specific equipment/procedures.

·       Demonstrates knowledge of on-going unit specific performance improvement activities.

Qualifications: 

Education:  

Associates Degree in Health Care Administration, Information systems, Business Administration, or related Field required, Bachelor’s degree or higher preferred.

Experience:  

A minimum of three years’ experience in related field.

Strong skills in the ability to work effectively with physicians and a multidisciplinary team toward achieving a common goal.

Demonstrated ability to implement a vision; problem solving; decision making; and establishing effective rapport with personnel, patients, families, physicians, and colleagues.