System Director of Laboratory

JOB SUMMARY

The System Director of Laboratory manages the departmental operations and personnel management. The director must be knowledgeable of and ensure compliance with all relevant regulatory and accreditation standards and maintain the departmental policies and procedures in support of these standards and other organizational initiatives. Coordinates the laboratory Quality Control, Proficiency Testing and inventory programs.

Reports to: System Director Laboratory Services FLSA Status: Exempt

ESSENTIAL FUNCTIONS

Ensures laboratory operates in compliance with all relevant federal, state and local regulations and all company policies and procedures.

Reviews all necessary laboratory documentation to ensure compliance with standards including policies, procedures, and regulatory requirements

Maintains technical skills within all areas of the laboratory.

Performs quality control for all procedures. Posts, or verifies results on computer and takes action when indicated by the values.

Enters and retrieves data from LIS as necessary.

Maintains inventory as necessary

Assists director with schedules, interviews and hiring recommendations

Assists with orientation and training of personnel and students

Prepares periodic reports as requested

Monitors department charges and chargemaster

Performs annual review of department policies and procedures

Always operates equipment and performs job related duties in a safe manner.

Performs tests and related duties exhibiting high quality of performance and timeliness.

Works closely with Lead Techs to ensure compliance with proficiency testing, maintaining policy/procedures, quality control and inventory.

Verifies correct patient identification using two unique identifiers prior to blood drawing and during patient testing.

Consistently recognizes and prioritizes multiple stats or critical patient tests.

Always immediately communicates critical values per policy.

Accurately completes all procedures scheduled during the shift.

Completes work left from previous shift and assists others as needed.

At shift change, communicates lab status and/or problems.

Demonstrates culturally appropriate interventions regarding age, gender, geographic population and race.

Exhibits good working knowledge and logic in troubleshooting and repair of instruments. Does routine and preventative instrument maintenance as scheduled and documents appropriately.

Age Specific Competency

Knowledge (through training) or experience and demonstrated competency in delivering care across the life span of Neonate Newborn (<30 days), infants (<1 year), early childhood (1 year and <5 years), late childhood (5 years and <13 years), adolescent (13 and <17 years), young adult (17 to <30 years), middle adult (30 years to <60 years), older adult (>60 years).

Care of the Environment

Recognizes unsafe acts or conditions as defined by SageWest Health Care's Policies and Procedures and takes immediate action to correct these acts or conditions

ORGANIZATIONAL EXPECTATIONS

Create WOW

Why: Creating an extraordinary experience for everyone, every time creates a healing environment and loyalty between the community and SageWest.

*  I use the AIDET in every patient interaction, making sure to manage up myself and my team.

*  I make eye contact with and acknowledge (with a smile and greeting) everyone I pass in the hallway inaccordance with the 10/5 rule.

*  I am aware of our hospitals' visitors. If someone appears to be in need of directions, I offer my assistanceand take them to where they need to go.

*  I use Key Words at Key Times to narrate my care. For example:

-  "I'm closing the curtain for your privacy"

-  "I check your armband every time for your safety"

Be A Difference Maker

Why: My voice matters, and I am an advocate for SageWest and all our patients and visitors.

*  I realize that my purpose at SageWest is greater and more important than my individual role.

*  I appreciate my co-workers and I take time to thank them for a job well done.

*  I am proactive about finding and sharing solutions to patient safety issues.

*  I will speak up when safety may be at a risk with no fear of retribution.

Own It

Why: Taking accountability to be the solution makes SageWest a more enjoyable place to care for patients.

*  I avoid giving excuses that blame other employees and/or departments.

*  I am aware of my language choices. I do not speak too loudly, use obscenities or make disparaging remarks.

*  I avoid gossip. Gossip is defined as talking with anyone about a problem who has no ability to solve theproblem.

*  I pick up trash that I see in the hallways, outside areas, and anywhere in or around the hospital.

*  In all my work, I protect the privacy and confidentiality of patients.

*  I take pride in what I do and how I perform my job.

Shatter Silos

Why: Interdepartmental teamwork and contributing to a team larger than my department ensures efficient and coordinated care.

*  I work as a team with all staff, in every department, through effective communication, respect, and proactiveparticipation.

*  I respond to every call light I pass by personally entering the room or notifying a co-worker that a patientneeds assistance if I am otherwise occupied with another patient's care.

"No matter your title, your help is vital."

*  I treat others with professional courtesy and respect at all times.

Simplify and Focus

Why: Prioritizing what matters most delivers our key results - quality, safety and experience.

*  I will maintain fiscal responsibility by utilizing resources wisely and seeking ways to improve.

*  I arrive at work on time, ready to serve patients, families, physicians and co-workers.

*  I do not use my cell phone/electronic device for personal matters in patient care and public areas, such aswork stations, patient rooms, waiting areas, or elevators, etc.

Live Excellence

Why: Contributing to a positive culture is what makes SageWest and the care we provide better for our communities.

*  I treat patients and their families with compassion and empathy because they are the most important aspectof my work.

*  I am kind to patients and team members and have a positive attitude that builds SageWest's vision of aculture that puts patients and families first.

*  I take responsibility for the entire patient experience. I don't say, "That's not my job." If I am unable to meetthe request, I find someone who can.

*  I am a good example of the positive culture and focus on overall experience.

*  I will be an ambassador for SageWest and represent the organization positively in the community.

Ask the Patient

Why: Engaging patients in their care is the only way to ensure what we do meets their expectations.

*  I explain everything to patients in understandable terms.

*  I listen to patients, patients' family members, physicians and co-workers' concerns in a manner that shows Icare.

*  I make sure to update patients and family members on wait times and keep them comfortable; I will usespecific times, rather than vague phrases like "in a minute" or "soon," and follow up if that time is not met.

FUNCTIONAL DEMANDS

Physical Demands

Lifting & Carrying: May be expected to lift up to 50 pounds

Pushing & Pulling: May be expected to push or pull 150-300 pounds with assistance on occasion

Position requires regular consistent stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting of objects.

Hand Use: Manual dexterity is essential to perform designated duties. Both fine and gross motor skills are required. Working speed may be crucial.

Talking/Hearing/Visual Acuity: Will be required for performance on this job.

Will be expected to use proper body mechanics at all times

Environmental Conditions

Universal Precautions - OSHA Job Exposure Category I. This position includes tasks that routinely involve exposure to blood, body fluids, or tissues including blood-borne pathogens and patient disease processes.

This position is subject to atmospheric conditions that affect the respiratory system: fumes, odors, dusts, mists, gases or poor ventilations.

JOB REQUIREMENTS

Minimum Education

Bachelor's degree required in Laboratory Science or related field

3 years' supervisory experience

3 years' experience at Medical Technologist

Registry required by AMT, ASCP, HEW, HHS, or NCA"

Required Skills

Current BLS certification through American Heart Association