IT&S Desktop Technician II

At. St. Francis-Emory Healthcare, we recognize that our patients deserve qualified, engaged, and competent healthcare professionals. And we know that our employees deserve a working environment that is safe, leaders who are visible and supportive, and opportunities to grow and develop. We have a positive, hopeful, and resilient leadership team that is solely focused on taking care of the heart of St. Francis – the people who work here. If you feel that your skills and compassion fit with our vision for person-centered care and evidence-based practice, and you would like to belong to a hospital family that only the best are invited to join, we invite you to apply today.

Performs all duties pertaining to hardware, software, and network in accordance with defined standard operating procedures. Supports and maintains computer systems, desktops and peripherals for wired and wireless devices. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring an optimal and standardized workstation performance. Also troubleshoots problem areas in a timely and accurate fashion, and provides end user training, support and assistance where required. Collaborates with application and infrastructure colleagues to root cause environment failures leveraging industry standard Open Systems Interconnection.

FLSA: Non-exempt
EEO: □ 01 Officials and Managers □ 02 Professionals □ 03 Technicians □ 04 Sales Workers X 05 Administrative Support Workers □ 06 Craft Workers □ 07 Operatives □ 08 Laborers and Helpers □ 09 Service Workers

Minimum Education
High School Diploma or Equivalent required
Associate’s degree in Computer Science or equivalent preferred

Minimum Work Experience
Three to Five years of progressively responsible computer repair and system support experience in a healthcare (preferred) and/or business setting with demonstrated effective communication skill preferred

Required Skills
Certifications (Preferred): MCP, CompTIA A+, or Net+
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.