At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Outpatient Procedures Scheduler is responsible for the coordination and scheduling of procedures across various outpatient departments, including Endoscopy, Pain Management, Hyperbaric Unit, Rehabilitation, and Radiology. Under the supervision of the Controller or Business Office Manager, this role ensures accurate registration, insurance verification, and timely communication with patients and staff to support the effective operation of outpatient services.

Essential Functions

• Coordinates scheduling and intake of outpatient and inpatient procedures
• Performs clerical functions for all outpatient departments, including admissions and discharges
• Answers telephones and intercoms, relays messages appropriately
• Assists patients and visitors, ensuring a professional and welcoming environment
• Prepares monthly reports and maintains departmental records
• Copies and files patient insurance and identification documents
• Assists physicians and nursing staff with documentation needs
• Verifies insurance information in compliance with HIPAA standards
• Directs patients to appropriate departments and services
• Orders and organizes office supplies
• Performs other duties as assigned

Knowledge/Skills/Abilities/Expectations

• Excellent oral and written communication skills
• Strong interpersonal and customer service skills
• Knowledge of medical terminology, insurance processes, and HIPAA guidelines
• Ability to prioritize tasks and work in a fast-paced environment
• Demonstrates professionalism, accountability, and respect in all interactions
• Upholds standards of service excellence, including compassion, integrity, and teamwork
• Maintains confidentiality of patient and employee information
• Exhibits pride in work, enthusiasm, and commitment to the organization’s mission

Education

• High school diploma or equivalent (GED) required

Licenses/Certifications

• None required

Experience

• One to two years of experience in a hospital outpatient setting preferred
• Experience with patient scheduling and insurance verification is desirable