At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Clerical Specialist – Central Scheduling is responsible for providing administrative and scheduling support to ensure timely, accurate, and courteous coordination of patient appointments across hospital departments. This position manages incoming referrals, verifies insurance information, obtains prior authorizations, and collaborates with clinical and administrative teams to optimize access and patient satisfaction.

Essential Functions

• Schedule outpatient diagnostic and procedural appointments according to physician orders and departmental protocols
• Verify insurance eligibility and obtain prior authorizations when required
• Accurately input and update patient demographic and insurance information into scheduling systems
• Maintain effective communication with patients, providers, and departments to confirm appointments and instructions
• Answer phones, respond to inquiries, and route calls as needed
• Prepare and maintain scheduling reports and logs
• Notify departments of scheduling updates, cancellations, and add-ons
• Assist patients with directions, instructions, and expectations for upcoming appointments
• Ensure all patient information is treated confidentially in accordance with HIPAA and hospital policy
• Maintain organized and accurate files for scheduling and registration documentation
• Perform other clerical duties as assigned

Knowledge/Skills/Abilities/Expectations

• Proficient in Microsoft Office (Word, Excel, Outlook) and healthcare software systems
• Strong attention to detail and data accuracy
• Excellent verbal and written communication skills
• Customer service-oriented with a professional demeanor
• Ability to multitask and prioritize in a fast-paced environment
• Knowledge of insurance verification and authorization processes preferred

Education

• High school diploma or equivalent required
• Additional coursework in medical terminology or healthcare administration preferred

Licenses/Certifications

• None Required

Experience

• One (1) to two (2) years of clerical or scheduling experience in a healthcare setting preferred
• Experience with electronic health record (EHR) and scheduling software preferred