At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

• The Biller/Collector is responsible for billing and collections activities related to patient accounts. This includes preparing billing statements, following up on unpaid claims, and resolving insurance discrepancies to ensure timely and accurate payment. The role supports revenue cycle operations and works closely with insurance companies, patients, and internal teams to maximize reimbursement.

Essential Functions

• Review patient account files for discharged patients to verify accuracy and completeness
• Identify charges to be billed to insurance, Medicare, or third-party payors, and those to be billed directly to the patient
• Prepare billing statements for submission to payors and patients
• Respond to inquiries from patients and insurance companies regarding billing issues
• Assist in the preparation of billing activity reports and maintain billing files
• Investigate delinquent accounts, identify payment barriers, and follow up as needed
• Contact patients or third-party payors to arrange timely payment or alternative payment plans
• Recommend disposition of problem delinquencies, including referral to collections or write-offs
• Document account activity and maintain accurate records of collections efforts

Knowledge/Skills/Abilities/Expectations

• Excellent oral and written communication skills
• Strong interpersonal skills and ability to work collaboratively
• Proficiency with computers and billing systems
• Knowledge of Medicare, state programs, and commercial insurance billing practices
• Frequently required to sit, see, talk, and hear
• Use of hands to finger, handle, or feel required frequently
• Occasionally required to stand, walk, push/pull, stoop, kneel, crouch, or crawl
• Must occasionally lift up to 20 pounds
• Typical office environment with minimal exposure to adverse conditions
• Not exposed to hazardous or caustic chemicals, loud noises, or biohazards
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

Education

• High school diploma or equivalent required

Licenses/Certifications

• None Required

Experience

• Two (2) years of hospital medical billing experience preferred