At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

• The Patient Access Coordinator Level III is responsible for managing complex patient registration, insurance verification, and financial counseling tasks. This role serves as a senior point of contact for resolving complex billing issues, mentoring junior staff, and ensuring compliance with regulatory guidelines in the patient access department.

Essential Functions

• Coordinate complex patient registrations, ensuring accuracy in demographic and financial information entry
• Verify insurance benefits, pre-certifications, and authorizations for scheduled and emergent services
• Resolve advanced billing inquiries and payment disputes with patients, payers, and internal departments
• Train and mentor Level 1 and Level 2 Coordinators, providing guidance on registration and financial processes
• Maintain current knowledge of insurance guidelines, regulatory updates, and revenue cycle procedures
• Assist with departmental audits, quality assurance checks, and process improvement initiatives
• Support cross-training initiatives to ensure staff coverage during high volume periods
• Obtain and maintain certification for a nationally recognized Revenue Cycle organization as required

Knowledge/Skills/Abilities/Expectations

• Advanced knowledge of patient registration, billing, and insurance verification processes
• Strong analytical and problem-solving skills
• Ability to mentor and train junior staff effectively
• Proficiency in Microsoft Office and hospital information systems
• Excellent communication and interpersonal skills
• Ability to handle stressful situations and manage multiple tasks simultaneously

Education

• High School Diploma or GED required
• Associate's degree in healthcare administration or related field preferred

Licenses/Certifications

• Certification in a nationally recognized Revenue Cycle organization required within 12 months of hire

Experience

• Minimum of 3 years of experience in patient registration, insurance verification, or financial counseling in a healthcare setting