At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

• The Patient Access Coordinator Level 2 is responsible for performing advanced registration, scheduling, and insurance verification tasks
• This role involves managing more complex patient interactions, scheduling appointments, and resolving registration and billing inquiries while maintaining a high level of customer service

Essential Functions

• Perform patient registration, verifying demographic and insurance information accurately
• Schedule diagnostic tests and procedures, coordinating with other departments as needed
• Review physician orders for completeness and compliance with hospital guidelines
• Obtain and explain insurance benefits and coverage to patients
• Collect payments, including co-pays, co-insurance, and deductibles, and provide financial counseling as needed
• Maintain a passing QA score and meet collection goals as set by the department
• Cross-train in other areas within Patient Access to provide coverage during staffing shortages
• Respond to complex patient inquiries and resolve registration and billing issues effectively

Knowledge/Skills/Abilities/Expectations

• Intermediate knowledge of insurance verification and scheduling processes
• Strong problem-solving and conflict resolution skills
• Ability to handle complex patient interactions in a professional manner
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and electronic medical record systems

Education

• High School Diploma or GED required
• Coursework in healthcare administration or related field preferred

Licenses/Certifications

• None required

Experience

• Minimum of 1 year of experience in registration, scheduling, or billing in a healthcare setting