At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

• The Business Office Cashier is responsible for receiving, processing, and reconciling payments received in-person, by mail, and through electronic systems. This role involves interacting with patients, guarantors, and other customers to provide billing information, process payments, and resolve account inquiries. The Cashier ensures accurate posting of payments, maintains records, and adheres to cash handling protocols in accordance with hospital policies and regulatory guidelines. The Cashier serves as a key member of the Patient Access team, contributing to a positive patient financial experience and supporting the hospital's mission and values.

Essential Functions

• Receive and process payments in the form of cash, checks, credit/debit cards, and electronic transfers accurately and efficiently
• Issue receipts, refunds, and credits, ensuring all transactions are documented and reconciled daily
• Provide exceptional customer service to patients, visitors, and staff, addressing billing inquiries and resolving account discrepancies
• Maintain accurate records of payments received, including posting to patient accounts and preparing adjustment reports as needed
• Assist patients with financial assistance screening and referral to financial counselors as appropriate
• Collaborate with the Patient Access team to ensure timely and accurate posting of payments and adjustments
• Maintain a secure work area, adhering to cash handling policies and procedures to prevent loss or theft
• Utilize hospital information systems to access account information, verify balances, and update patient records
• Participate in continuous process improvement initiatives and provide input on workflow efficiencies
• Assist in training new staff on payment processing protocols and cash handling procedures
• Adhere to confidentiality and privacy standards in handling sensitive patient financial information

Knowledge/Skills/Abilities/Expectations

• Strong attention to detail and accuracy in payment processing and data entry
• Excellent communication and interpersonal skills, with a customer-focused approach
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Ability to handle cash and financial transactions accurately and securely
• Strong problem-solving skills and ability to resolve billing discrepancies effectively
• Ability to work independently and as part of a team in a fast-paced healthcare environment

Education

• High school diploma or equivalent required

Licenses/Certifications

• None required

Experience

• Minimum of 1 year of cashiering experience in a healthcare or business setting
• Experience in payment posting, cash handling, or reconciliation is preferred