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Empowering the Hands that Heal

Patient Service Representative Full Time

Livingston, Tennessee

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Overview

ScionHealth strives to provide quality-driven, patient-centered acute and post-acute hospital solutions. The health system is focused on driving innovation, serving its communities, and investing in people and technology to deliver compassionate patient care and excellent health outcomes. Based in Louisville, ScionHealth operates 79 hospital campuses in 25 states – 61 long-term acute care hospitals and 18 community hospital campuses and associated health systems.

Success Profile

What do you need to be successful at ScionHealth? Here are the top traits we’re looking for:

  • Communicator
  • Creative
  • Deadline-oriented
  • Goal-oriented
  • Problem-solver
  • Strategic

Our Culture

  • Driven by quality: We believe that if we focus on delivering quality care, exceeding expectations related to customer service and supporting our people, our business results will follow.
  • We equip our hospitals and our people with the resources, technology and expertise they need to deliver the best possible care to patients.
  • We’re always looking to find better ways to support caregivers by improving what we do, sharing best practices, and responding to the changing needs of our people and the patients they serve.
Two doctors standing in hallway

Quote

“ScionHealth allows leaders to inspire the organization to take responsibility for creating a better future.”

Jarrell King Talent Acquisition
Jarrell King, Talent Acquisition

Patient Service Representative Full Time

Livingston, Tennessee
Facility Livingston Regional Hospital
Req ID 522623 Post Date 09/30/2024 Category Administrative
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Description

At Livingston Regional Hospital, we recognize that our patients deserve qualified, engaged, and competent healthcare professionals. And we know that our healthcare professionals deserve a working environment that is safe, leaders who are visible and supportive, and opportunities to grow and develop in their chosen disciplines. The heart of Livingston Regional Hospital is in its people, making our hospital a family that only the best is invited to join. If you feel that your skills and compassion fit with our vision for healthcare, we invite you to apply today.  

Job Summary:

Responsible for greeting patient(s), check-in, check-out, scheduling, and managing the telephones and messaging.Collects and posts copays, deductibles, and past due patient balances at the time of service. Promotes a team-oriented atmosphere and takes initiative in maintaining a tidy and safe clinical environment.

Essential Functions

·Greets patients as they arrive at the clinic.

·Checks patients in and completes the intake process to include insurance verification and updating demographic information.

·Performs electronic chart pre-load process.

·Scanning documents to the patient electronic chart

·Collects / post co-pays and other monies due from the patient at the time of service (for current and past-due balances)

·Answers phone calls and takes necessary action (Athena messages, overhead triage page, etc.)

·Scheduling: creates, modifies, cancels patient appointments

·Documents requests infor medication refills in Athena

·Manages medical records (hard-copy and electronic)

·Ability to multi-task in a face-paced environment

·Communicates effectively and pleasantly, decisive decision-making skills.

·Participates in orientation, instruction/training of new personnel.

·Additional duties as assigned.

·Follow management directives.


Qualifications

  • Education:High School diploma or GED required. 9-month program in medical career college with focus on front office duties and/or Medical Assistant degree preferred.
  • Experience:Preferred2-4 years’ experience in medical office receptionist, patient access, or medical scheduler required, preferably primary care or specialty physician office setting.
  • Knowledge/Skills/Abilities/Expectations:

Basic computer knowledge.

Excellent customer service

Able to organize tasks, develop action plans, set priorities and function in stressful situations.

Ability to maintain a good working relationship both within the department and with other departments.

Must have good and regular attendance.

Must read, write, and speak fluent English.

Approximate percent of time required to travel: less than 1%

Performs other related duties as assigned.

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Benefits

  • Career Development

    We support growth and development for all our employees through various means and in programs designed to foster inclusion.

  • Healthcare

    Your health is important to us. We offer a comprehensive benefits program and resources to support healthy lifestyles for you and your family.

  • Retirement Plan

    Employees can contribute to their retirement with plans that allow for pre-tax or after-tax contributions through payroll deductions.

  • Paid Time Off

    With paid holidays and unlimited PTO, you are encouraged to take the time you need to relax and recharge with family and friends.

  • Work-Life Balance

    Work-life balance is not just a perk, it is encouraged. We believe that our employees work their best when they’re allowed to be their best selves in and out of the office.

  • Miscellaneous Benefits

    Whether you’re looking for pet insurance, identity theft protection, or select discounts from hundreds of local and national merchants, we have a variety of benefits that help provide peace of mind.

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  • Administrative, Livingston, Tennessee, United StatesRemove
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