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Empowering the Hands that Heal

Patient Service Representative FT

Livingston, Tennessee

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Overview

ScionHealth strives to provide quality-driven, patient-centered acute and post-acute hospital solutions. The health system is focused on driving innovation, serving its communities, and investing in people and technology to deliver compassionate patient care and excellent health outcomes. Based in Louisville, ScionHealth operates 79 hospital campuses in 25 states – 61 long-term acute care hospitals and 18 community hospital campuses and associated health systems.

Success Profile

What do you need to be successful at ScionHealth? Here are the top traits we’re looking for:

  • Communicator
  • Creative
  • Deadline-oriented
  • Goal-oriented
  • Problem-solver
  • Strategic

Our Culture

  • Driven by quality: We believe that if we focus on delivering quality care, exceeding expectations related to customer service and supporting our people, our business results will follow.
  • We equip our hospitals and our people with the resources, technology and expertise they need to deliver the best possible care to patients.
  • We’re always looking to find better ways to support caregivers by improving what we do, sharing best practices, and responding to the changing needs of our people and the patients they serve.
Two doctors standing in hallway

Patient Service Representative FT

Livingston, Tennessee
Facility Livingston Regional Hospital
Req ID 548282 Post Date 09/30/2025 Category Administrative
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Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Administrative Assistant – Clinic is responsible for providing front office support to ensure efficient clinic operations and excellent patient service. Duties include greeting patients, registration, scheduling, managing telephones and messaging, verifying insurance, processing payments, and maintaining both electronic and hard-copy medical records. The role requires strong organizational skills, professionalism, and the ability to work effectively in a fast-paced healthcare environment while promoting a team-oriented atmosphere.

Essential Functions

  • Greet patients and visitors, ensuring a welcoming environment.
  • Perform check-in and check-out processes, including verifying insurance and updating demographic information.
  • Collect and post co-pays, deductibles, and past-due balances at the time of service.
  • Answer phones, route calls, and handle messages appropriately.
  • Schedule, modify, and cancel patient appointments.
  • Assist with medical record management (electronic and paper-based), including scanning and uploading documents.
  • Document patient requests, including medication refills, in the electronic health record (EHR).
  • Perform daily opening and closing procedures, including rolling telephones and generating reports.
  • Participate in orientation and training of new personnel as assigned.
  • Maintain a tidy, safe, and organized clinical environment.
  • Follow management directives and perform additional duties as assigned.

Knowledge/Skills/Abilities/Expectations

  • Basic computer proficiency, including EHR systems.
  • Strong customer service and communication skills.
  • Ability to multi-task and prioritize in a fast-paced setting.
  • Good organizational skills, attention to detail, and problem-solving ability.
  • Ability to maintain effective working relationships within the department and across departments.
  • Regular, reliable attendance required.
  • Must be able to read, write, and speak fluent English.

Qualifications

Education

  • High school diploma or GED required.
  • Completion of a medical career college program with a focus on front office duties and/or an associate degree in Medical Assisting or related field preferred.

Licenses/Certifications

  • None required
  • Any facility-specific credentials must be obtained within time frame required by facility policy.

Experience

  • Preferred: 2–4 years of experience in a medical office receptionist, patient access, or medical scheduling role, preferably in a primary care or specialty physician office setting.
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Benefits

  • Career Development

    We support growth and development for all our employees through various means and in programs designed to foster inclusion.

  • Healthcare

    Your health is important to us. We offer a comprehensive benefits program and resources to support healthy lifestyles for you and your family.

  • Retirement Plan

    Employees can contribute to their retirement with plans that allow for pre-tax or after-tax contributions through payroll deductions.

  • Paid Time Off

    With paid holidays and unlimited PTO, you are encouraged to take the time you need to relax and recharge with family and friends.

  • Work-Life Balance

    Work-life balance is not just a perk, it is encouraged. We believe that our employees work their best when they’re allowed to be their best selves in and out of the office.

  • Miscellaneous Benefits

    Whether you’re looking for pet insurance, identity theft protection, or select discounts from hundreds of local and national merchants, we have a variety of benefits that help provide peace of mind.

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  • Administrative, Livingston, Tennessee, United StatesRemove
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