POSITION SUMMARY  

Responsible for monitoring the overall services, developing quality and performance indicators, gathering data for analysis as well as ensuring continuous improvement to optimize services and stewardship of resources. Staffing and scheduling. 

In alignment with Leadership, the Manager models, educates, and coordinates clinic operations, ensures compliance with all regulatory guidelines and facilitates the implementation of program improvements.  

This position is responsible for:  managing assigned staff and day-to-day clinic operations and department activities; coordinating staff and physicians to ensure operational efficiency for the department;  assuring effective utilization of resources; modeling and ensuring a high level of customer service and cultivating successful relationships and open communication with department staff, leadership and providers. 

PRIMARY DUTIES: 

·Links mission into day-to-day work, focuses on meeting organization/departmental targets, monitors budget variances and recommends or develops plans for improvement, assures regulatory compliance. 

·Recommends selection of staff; monitors and evaluates performance and accountability of staff.  Evaluates competence and initiates performance improvement plans to develop staff, provides meaningful and constructive feedback. 

·Works with leadership to assist in the development of policies, procedures, and enhancements to the delivery of services, and operations of the department. 

·Supervise assigned staff with full employment authority. Manage the selection, training, coaching, mentoring, development and evaluation of assigned staff.  

·Responsible for daily operations and clinic activities including:  delegating tasks or projects; adjusting workflow of assigned staff to meet provide an efficient and effective work flow and to meet patient experience and medical group needs; managing master schedules, real-time schedule changes and updates with physicians, staff and volunteers;  managing supply orders for the department and full responsibility of Kronos timekeeping tasks for assigned clinics.  

·Provides operational support with clinical process, policies, procedures and budget management.    

·Assist Director through direct supervision, to ensure staff adherence to department policies and procedures, including documentation, mandatory training, in-services, and regulatory compliance.  

·Establish and maintain effective customer relationships within the department and across departments throughout the network.  Display a positive can-do attitude, eagerness to learn, initiative, and ability to adapt and change to new roles and duties. 

·Provide first line problem solving for staff and patients for complaints, incident reporting and in the moment follow-up for issues or concerns. 

·Supports strategic initiatives and operational and financial performance.  Assists/provides input on business planning and manages controllable expenses. 

·Participates in and supports identified process improvement initiatives and projects. 

·Reviews, guides and educates toward all issues related to compliance in the clinic settings. 

·Works alongside the Operations Director to present performance dashboards to the employed providers and employed associates at routine intervals. 

·Guides onboarding and continuing education initiatives using standardized tools for all employed associates.  

·Performs other duties as assigned. 

EDUCATION & EXPERIENCE 

Required:  

·High School Diploma/GED diploma.  

·Minimum of two years’ experience in healthcare.  

·Previous supervisory experience 

·Experience using Microsoft Office applications, including Word, Excel and Outlook.  

Preferred:  

·Associates or bachelors degree  

·Understanding of medical terminology and billing codes 

·Previous experience in medical office administration or medical billing 

·Strong communication skills, both verbal and written 

·Proficient computer skills including Microsoft Office applications and medical EHRs. 

POSITION SUMMARY  

Responsible for monitoring the overall services, developing quality and performance indicators, gathering data for analysis as well as ensuring continuous improvement to optimize services and stewardship of resources. Staffing and scheduling. 

In alignment with Leadership, the Manager models, educates, and coordinates clinic operations, ensures compliance with all regulatory guidelines and facilitates the implementation of program improvements.  

This position is responsible for:  managing assigned staff and day-to-day clinic operations and department activities; coordinating staff and physicians to ensure operational efficiency for the department;  assuring effective utilization of resources; modeling and ensuring a high level of customer service and cultivating successful relationships and open communication with department staff, leadership and providers. 

PRIMARY DUTIES: 

·Links mission into day-to-day work, focuses on meeting organization/departmental targets, monitors budget variances and recommends or develops plans for improvement, assures regulatory compliance. 

·Recommends selection of staff; monitors and evaluates performance and accountability of staff.  Evaluates competence and initiates performance improvement plans to develop staff, provides meaningful and constructive feedback. 

·Works with leadership to assist in the development of policies, procedures, and enhancements to the delivery of services, and operations of the department. 

·Supervise assigned staff with full employment authority. Manage the selection, training, coaching, mentoring, development and evaluation of assigned staff.  

·Responsible for daily operations and clinic activities including:  delegating tasks or projects; adjusting workflow of assigned staff to meet provide an efficient and effective work flow and to meet patient experience and medical group needs; managing master schedules, real-time schedule changes and updates with physicians, staff and volunteers;  managing supply orders for the department and full responsibility of Kronos timekeeping tasks for assigned clinics.  

·Provides operational support with clinical process, policies, procedures and budget management.    

·Assist Director through direct supervision, to ensure staff adherence to department policies and procedures, including documentation, mandatory training, in-services, and regulatory compliance.  

·Establish and maintain effective customer relationships within the department and across departments throughout the network.  Display a positive can-do attitude, eagerness to learn, initiative, and ability to adapt and change to new roles and duties. 

·Provide first line problem solving for staff and patients for complaints, incident reporting and in the moment follow-up for issues or concerns. 

·Supports strategic initiatives and operational and financial performance.  Assists/provides input on business planning and manages controllable expenses. 

·Participates in and supports identified process improvement initiatives and projects. 

·Reviews, guides and educates toward all issues related to compliance in the clinic settings. 

·Works alongside the Operations Director to present performance dashboards to the employed providers and employed associates at routine intervals. 

·Guides onboarding and continuing education initiatives using standardized tools for all employed associates.  

·Performs other duties as assigned. 

EDUCATION & EXPERIENCE 

Required:  

·High School Diploma/GED diploma.  

·Minimum of two years’ experience in healthcare.  

·Previous supervisory experience 

·Experience using Microsoft Office applications, including Word, Excel and Outlook.  

Preferred:  

·Associates or bachelors degree  

·Understanding of medical terminology and billing codes 

·Previous experience in medical office administration or medical billing 

·Strong communication skills, both verbal and written 

·Proficient computer skills including Microsoft Office applications and medical EHRs.