Please note: This position is based at our off-site clinic located at 320 Warner Drive – Lewiston, ID and is not at the main hospital campus.

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

• The Clinic Lead – Patient Access Representative is responsible for coordinating day-to-day front office operations, including registration, scheduling, insurance verification, and pre-certification processes. This role provides leadership and technical support to the patient access team while ensuring service excellence, timely workflow, and compliance with organizational and payer requirements. The Lead acts as a liaison between patients, staff, and departments to maintain efficient clinic operations.

Essential Functions

• Coordinate and assign daily work activities, monitor quality, and support staff development
• Assist with onboarding, training, mentoring, and performance feedback for front office personnel
• Oversee appointment scheduling, insurance verification, and prior authorization activities
• Register and pre-register patients accurately, ensuring collection of demographic and financial data
• Address co-pays, co-insurance, and payment collection, including reconciliation and reporting
• Respond to patient inquiries and ensure a high level of customer service and professionalism
• Monitor staff schedules and provide coverage assistance as needed
• Conduct reminder calls and referral follow-ups; manage appointment calendars
• Review patient charts prior to appointments to verify documentation is complete
• Scan and file patient documents into the EMR accurately and promptly
• Handle incoming/outgoing mail and deliveries (UPS, FedEx, etc.)
• Prioritize and complete tasks efficiently while supporting clinic throughput
• Perform other duties as assigned

Knowledge/Skills/Abilities/Expectations

• Strong organizational, multitasking, and problem-solving skills
• Effective written and verbal communication abilities
• Team-oriented leadership and mentorship capabilities
• Attention to detail with a commitment to data accuracy and confidentiality
• Knowledge of payer regulations, benefits verification, and authorizations
• Frequent sitting, use of computers, and phone communication
• Occasional lifting of supplies or files up to 25 pounds
• Visual and auditory acuity required for communication and data processing
• Clinic or medical office setting
• Potential exposure to communicable diseases, odors, and biohazards
• Fast-paced, patient-facing environment requiring flexibility and professionalism

Education

• High school diploma or GED required

Licenses/Certifications

• None Required

Experience

• Minimum of two (2) years of experience in a medical office or clinic setting required
• Proficiency with Microsoft Office (Word, Excel, Outlook) required
• Experience with electronic medical record (EMR) systems preferred
• Knowledge of medical terminology, CPT/ICD coding, and insurance processes preferred