KNOWLEDGE, SKILLS AND ABILITY POSITION SUMMARY:

A scheduler works with physician’s office to schedule patients for outpatient appointments. A scheduling module is utilized to register patient on the appropriate day of testing. The scheduler maintains open communication with ancillary departments to ensure patients are scheduled accurately. The scheduler will provide quality customer service timely and efficiently. Primary task is scheduling patients with correct insurance and personal information – ensuring physician prescriptions to ensure they are current and have not expired; current copies of cards; signature of patients; send copies of registration to medical records, patient access, and physician office; patient accounts that require pre-certification insurance verification and authorization numbers must be obtained timely. Other duties include: general clerical duties such as answering phones or ordering departmental supplies and keep work area clean

Computer skills required. Must have above average communication skills. Must have ability to interactions with employees and other staff must promote harmonious and cooperative working environment

TASKS:

· Schedules patient’s for diagnostic appointments, surgeries and medical consultations using Meditech.

· Registers patient’s for diagnostic appointments, surgeries and medical consultations using Meditech.

· Ensures correct insurance plan is verified and assigned to each account. Obtain patient signatures.

· Calculate and collect patient liable amounts. Provide patient receipts for payment.

· Interview patients in order to complete documents, case histories, and forms such as intake and insurance forms.

· Compile and record medical charts, reports, and correspondence, using or Meditech.

· Answer telephones, and direct calls to appropriate staff.

· Greet visitors, ascertain purpose of visit, and escorts them to appropriate department .

· Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.

· Authorizes all incoming radiology orders that needs authorizations.

EQUIPMENT LISTING:

Computer Ten

Key Calculator

 Copy Machine

 Telephone System

Typewriter

Fax Machine

SKILLS:

Service Orientation — Actively looking for ways to help people.

Computer Skills – basis computer applications

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Speaking — Talking to others to convey information effectively

Coordination — Adjusting actions in relation to others' actions.

Active Learning — Understanding the implications of new information for both current and future problem-solving

Time Management — Managing one's own time and the time of others.

Writing — Communicating effectively in writing as appropriate for the needs patients, doctors, or family

ABILITIES:

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Speech Clarity — The ability to speak clearly so others can understand you.

Speech Recognition — The ability to identify and understand the speech of another person.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

DEGREE OF SUPERVISION REQUIRED:

Involves guidance and direction by Program Director. This position requires working closely with registration staff.

LICENSURE/CERTIFICATION/REGISTRATION:

none

EDUCATION:

High School diploma.

EXPERIENCE:

Minimum 1-year health care related experience required.