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Clinical Liaison
Indianapolis, Indiana
Overview
ScionHealth strives to provide quality-driven, patient-centered acute and post-acute hospital solutions. The health system is focused on driving innovation, serving its communities, and investing in people and technology to deliver compassionate patient care and excellent health outcomes. Based in Louisville, ScionHealth operates 79 hospital campuses in 25 states – 61 long-term acute care hospitals and 18 community hospital campuses and associated health systems.
Success Profile
What do you need to be successful at ScionHealth? Here are the top traits we’re looking for:
- Communicator
- Creative
- Deadline-oriented
- Goal-oriented
- Problem-solver
- Strategic
Our Culture
- Driven by quality: We believe that if we focus on delivering quality care, exceeding expectations related to customer service and supporting our people, our business results will follow.
- We equip our hospitals and our people with the resources, technology and expertise they need to deliver the best possible care to patients.
- We’re always looking to find better ways to support caregivers by improving what we do, sharing best practices, and responding to the changing needs of our people and the patients they serve.
Quote
“ScionHealth allows leaders to inspire the organization to take responsibility for creating a better future.”
Jarrell King Talent Acquisition
Clinical Liaison
Indianapolis, Indiana
Facility Kindred Hospital Indianapolis North
Req ID 529132 Post Date 12/05/2024 Category Sales and Marketing
Apply Now
Req ID 529132 Post Date 12/05/2024 Category Sales and Marketing
Description
Qualifications
Apply Now
Job Summary
Conducts patient assessments to identify appropriate patients for potential admission into the system. Daily follow up with patients and their decision-makers in their account(s) for consistent clinical reassessment. Responsible for managing the referrals and admissions that are generated through their assigned hospitals and territories. Represents ScionHealth and their assigned hospital with professionalism and maintains positive relationships with the accounts within their territory. Designs and manages the marketing strategies for their assigned accounts. Identifies and contacts new and potential referral sources to grow their respective territory. Conducts in-person educational meetings and conversations with referral sources, utilizing educational materials to present our specialty hospitals to referral sources. Acts as liaison by coordinating transmission of clinical and benefit information between patients, decision-makers, referral sources and the ScionHealth Specialty Hospitals they serve. Performs 80% or more of work outside the home, with expectation of being on-site at their respective accounts daily.
Essential Functions
- Uses prospecting methods to generate leads including initiating personal/business contacts, sourcing expansion opportunities through existing and new accounts and educational presentations.
- Meets the monthly goals for their assigned hospitals
- Expands the number of referral sources in their assigned territories.
- Maintains current referral sources through relationship development.
- Manages the admissions process as an ambassador for patients who meet the criteria eligibility.
- Operates within budgeted parameters by carefully planning travel and monitoring expenses
- Conduct assessments in accordance with company standards.
- Manage the referrals and admission process for their referred patients.
- Work closely with patients and their family members to educate them on the benefits of ScionHealth Hospitals.
- Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
- Completes clinical assessments on potential patients completing assessments to meet with standards of the Division
- Meets with patients and families to explain hospital’s care and services. e
- Establishes strong and successful relationships with referral sources throughout their territory.
- Successfully manages the Referral, Assessment and Admission Process.
- Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty.
- Completes annual health, safety, and education requirements. Maintains professional growth and development.
- Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
- Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide care to the patient population served.
- Reports to work on time as scheduled; adheres to policies regarding notification of absence.
- Attends all mandatory in-services and staff meetings.
- Represents the organization in a positive and professional manner.
- Complies with all organizational policies regarding ethical business practices.
- Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
- Maintains current licensure/certification for position, if applicable.
- Consistently demonstrates Guest Relation’s skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
- Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.
Knowledge/Skills/Abilities/Expectations
- Approximate percent of time required to travel: Daily
- Must read, write and speak fluent English
- Must have good and regular attendance
- Performs other related duties as assigned
Education
- Associate’s degree required; Bachelor’s degree preferred
- Degree in marketing, communication, healthcare administration, nursing, or other related field strongly preferred
- Extensive healthcare sales work experience may be considered in lieu of bachelor's degree
Licenses/Certification
- Valid driver’s license
- Clinical license preferred; Registered Nurse (RN), Licensed Practical Nurse (LPN/LVN), Respiratory Therapist (RT)
Experience
- Minimum two (2) years of former healthcare sales experience and/or minimum of two (2) years of clinical healthcare experience strongly preferred
- Formal sales training preferred
- Demonstrated understanding of Medicare, Medicaid, and other payers as related to LTACH benefits
- Demonstrated competence in strategic business planning and design of marketing initiatives
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Benefits
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Career Development
We support growth and development for all our employees through various means and in programs designed to foster inclusion.
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Healthcare
Your health is important to us. We offer a comprehensive benefits program and resources to support healthy lifestyles for you and your family.
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Retirement Plan
Employees can contribute to their retirement with plans that allow for pre-tax or after-tax contributions through payroll deductions.
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Paid Time Off
With paid holidays and unlimited PTO, you are encouraged to take the time you need to relax and recharge with family and friends.
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Work-Life Balance
Work-life balance is not just a perk, it is encouraged. We believe that our employees work their best when they’re allowed to be their best selves in and out of the office.
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Miscellaneous Benefits
Whether you’re looking for pet insurance, identity theft protection, or select discounts from hundreds of local and national merchants, we have a variety of benefits that help provide peace of mind.