Certified Medical Assistant Occupational Health Full Time

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

• Performs routine clinical and administrative duties in support of assigned area or office.

Essential Functions

• Obtains vital signs and general health information for patient charts and prepares patients for examination
• Maintains patient health record in an up-to-date status especially regarding pain assessment and current medication sheet
• Assures documentation is complete, concise, and correct
• Prepares and maintains exam rooms and medical equipment for patient visits
• Contributes to the plan of care for individuals and groups of patients utilizing all principles to reduce medication errors when handling or calling in medications or refills
• Demonstrates initiative in suggesting and implementing problem solving approaches and planning performance of service
• Prepares and maintains exam rooms and medical equipment for patient visits regarding all safety checks and HIPAA guidelines and adapts HIPAA principles to chart documentation and exposure as well as discussing PHI in front of anyone other than patient
• Triages patients and enters accurate and concise data into the EMR while paying attention to spelling and clarity
• Navigates the EMR system in an efficient manner
• Facilitates quality care management through best practice utilization of the clinic EMR
• Promotes continuity of care seen by appropriate actions notes and prompt follow up
• Answers phones, routes calls and or takes accurate message. Demonstrates a sense of urgency relating to a patient’s level of distress
• Triages basic patient care needs, generating a telephone encounter depending upon the situation. Assure a duplicate message has not already been started
• Identifies barriers related to Social Determents of Health (SDOH) and notifies provider
• Processes patient referrals for tests and referrals to specialists. Monitors referral work queue for follow-up
• Assists nursing and/or other clinical personnel in follow up to ensure patient compliance, receipt of test results and reports from specialists
• Be proactive in contacting patients with test results
• Forwards requests for Medical Records to Release of Information Department
• Recognizes how fraud and abuse interplay into daily role
• Ensures orders are entered correctly to capture appropriate charges
• Refills medications according to medication refill guidelines
• Identifies barriers germane to patient’s individual needs being financial, emotional, physical, cultural, or spiritual (SDOH)
• Astute and sensitive to patient satisfaction as it pertains to customer service
• Ensures that patients are placed in exam rooms and seen by the provider in a timely manner
• Assists the provider as needed with examinations and procedures
• Ensures the smooth transition of patients
• Assists in the collection of laboratory specimens and performance of tests on patients as ordered by the provider
• Track lab and all tests for outcomes and follow-up
• Identifies clinical significance of data and informs provider appropriately and provides follow up accurate documentation. Quality Improvement
• In preparation for patient appointments, contact facilities as necessary to ensure the appropriate paperwork is index in the patient’s EMR medical record prior to being seen by the provider – Examples: surgical reports, pathology reports, home health summary of care, etc. 
• Responds to the follow-up action plans sent by providers goaled at achieving maximum level of care continuity in preparation for designated patient appointment – Examples: Remind patient to bring blood pressure log to appointment.
• CMA will monitor and utilize as needed the Quality Panel Metrics/Health Maintenance tab to facilitate proactive management of patient care and close care gaps
• BLS required and SPICE (not required), but employees will be required to complete at some point
• In addition to the job description stated above, the CMA will also be accountable for the following responsibilities
• Promote proactive communication with all patients while being sensitive to those that are high risk and whose care is complicated by: 
  • Recent inpatient admission hospital
  • Noncompliance
  • Uncontrolled chronic co-morbidities
  • Problematic no-show rate
  • Proactive communication is defined as, but not limited to: Placing follow up calls to patient care giver post clinic encounter; hospital discharge; recent non-compliant event (failure to pick up medication, etc.)

Education 

• Graduate of a program for Medical Assistants and has a CMA certificate

Experience

• Requires critical thinking skills, decisive judgement, and the ability to work with minimal supervision
• Must be able to work in a stressful environment and take appropriate action