Essential Functions

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation:

• Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone
• Handles all incoming telephone calls from patients, makes appointments in Athena, and answers general questions and inquiries
• Uses Athena computer system to refer to existing patient information or set up new patients inAthena. Provides the patient with available timeslots to ensure full use of the physician timeslots
• Maintains registration flow by efficiently moving patients through the process and readying them forclinical staff using Athena’s scheduling and EMR systems
• Communicates all add-ons, delays, cancellations, and “no-shows” to clinic staff and makes note in the patient’s chart the date, time, and reason for any appointment cancellations/changes
• Interacts with patients by answering questions, providing information, and keeping the Reception/Call Center area in order
• Responsible for inputting very detailed information on the patient using a variety of computer screens
• After completion of the call and input of the patient information, checks recordsverifying the details entered and adds any additional notes that may be necessary
• Explains all current fees and patient financial responsibility and informs patient of payment requiredfor existing balances due at or before next appointment
• Provides information to callers on practice policies and procedures such as what is required followingphysician template, using proper encounter codes, in preparation for appointment (insurance, id, etc.).
• Schedules to ensure efficient patient flow based on predetermined appointment availability
• Secures patient information and maintains patient confidentiality by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential
• Follows up with patients when they are a no show for an appointment and may make calls to patientsasking if they were satisfied with the service they received
• Maintains general filing system and files appropriate correspondence electronically or manually
• Receives, directs, and relays telephone and fax messages
• Responds to calls efficiently. Does not put time saving before quality of service
• Maintain inventories of supplies and provide a list of what is needed to the supervisor
• Must be able to cover Call Center desk as needed
• Other duties as assigned.