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Empowering the Hands that Heal

Patient Service Representative

Ennis, Texas

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Overview

ScionHealth strives to provide quality-driven, patient-centered acute and post-acute hospital solutions. The health system is focused on driving innovation, serving its communities, and investing in people and technology to deliver compassionate patient care and excellent health outcomes. Based in Louisville, ScionHealth operates 79 hospital campuses in 25 states – 61 long-term acute care hospitals and 18 community hospital campuses and associated health systems.

Success Profile

What do you need to be successful at ScionHealth? Here are the top traits we’re looking for:

  • Communicator
  • Creative
  • Deadline-oriented
  • Goal-oriented
  • Problem-solver
  • Strategic

Our Culture

  • Driven by quality: We believe that if we focus on delivering quality care, exceeding expectations related to customer service and supporting our people, our business results will follow.
  • We equip our hospitals and our people with the resources, technology and expertise they need to deliver the best possible care to patients.
  • We’re always looking to find better ways to support caregivers by improving what we do, sharing best practices, and responding to the changing needs of our people and the patients they serve.
Two doctors standing in hallway

Quote

“ScionHealth allows leaders to inspire the organization to take responsibility for creating a better future.”

Jarrell King Talent Acquisition
Jarrell King, Talent Acquisition

Patient Service Representative

Ennis, Texas
Facility Ennis Regional Medical Center
Req ID 541250 Post Date 04/30/2025 Category Administrative
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Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

This position is in a fast-paced medical office environment. Frequent contact with employees and outside agencies. Good eyesight and hearing, manual dexterity and full range motion required. Some bending and stooping required. Must be able to stand or sit for extended periods of time. May require occasional lifting of 25 pounds or more. Requires manual dexterity to handle heavy paperwork volume, operate keyboard, calculator, photocopy machine, and other office equipment. Requires eyesight correctable to 20/20 to read number, policies, and computer terminals. Requires hearing within normal range for telephone use. Occasional exposure to acutely ill patients and communicable diseases.

Responsibilities:

  • Greets visitors and communicates with patients and providers
  • Provide administrative support, performs clerical and customer service functions, as well as non-technical duties in the hospital
  • Prepares statistical reports and performs clerical functions such as preparing and sending outgoing mail, distributing incoming mail, maintaining filing systems, entering data and maintaining databases, typing documents and correspondence, photocopying, scanning, and faxing
  • Places, answers, and directs phone calls and distributes messages
  • Organizes, coordinates, and schedules meetings and appointments
  • Keeps office area neat and tidy and monitors and orders office supplies
  • Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests
  • Coordinates workflow and complies with records of office activities
  • Controls basic accounting functions such as checking invoices, making deposits, and managing petty cash


Qualifications

Education: 
  • High school diploma or equivalent - Preferred
Experience: 
  • One year experience in a medical office/ physician practice environment - Preferred
Skills: 
  • Requires critical thinking skills and the ability to work with minimal supervision
  • Excellent communication and customer service skills. Medical office software experience necessary
  • Uses consistent good judgment and discretion
  • Ability to read, understand, and follow oral and written instruction
  • Working knowledge of ICD and CPT medical terminology
  • Typing or data entry at 35 wpm Knowledge of business office procedures; use of proper grammar, spelling, and punctuation
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Benefits

  • Career Development

    We support growth and development for all our employees through various means and in programs designed to foster inclusion.

  • Healthcare

    Your health is important to us. We offer a comprehensive benefits program and resources to support healthy lifestyles for you and your family.

  • Retirement Plan

    Employees can contribute to their retirement with plans that allow for pre-tax or after-tax contributions through payroll deductions.

  • Paid Time Off

    With paid holidays and unlimited PTO, you are encouraged to take the time you need to relax and recharge with family and friends.

  • Work-Life Balance

    Work-life balance is not just a perk, it is encouraged. We believe that our employees work their best when they’re allowed to be their best selves in and out of the office.

  • Miscellaneous Benefits

    Whether you’re looking for pet insurance, identity theft protection, or select discounts from hundreds of local and national merchants, we have a variety of benefits that help provide peace of mind.

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