At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

Operates telephone switchboard to relay incoming, outgoing and interoffice calls. Greets and receive visitors and directs as appropriate. May be responsible for contacting and meeting with families to sign admission paperwork timely. When requested performs charge entry and charge control guidelines to facilitate accurate and timely capture, control, and reconciliation of all charges. 

Essential Functions 

• Courteously answers, routes and screens outside calls to the proper department or extension number. Transfers calls, takes accurate messages and/or holds calls when necessary
• Answers and screens in-house calls, and takes phone messages for doctors and personnel, requests for pages and to complete calls for patients who may need assistance
• Greets visitors, vendors, physicians and identifies self and briefly explains hospital policies (parking/visitation) if called upon; directs to proper location as needed
• Pages code blue, fire alerts, stat calls, emergency calls per protocol
• Maintains an acute list of departments and extension numbers as well as phone numbers of hospitals in the area
• Maintains an alphabetical and numerical log of patient’s names, room numbers and telephone extensions in order to expedite the relaying of calls
• Notifies clinical leadership of emergency patients entering the hospital
• Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate

Knowledge/Skills/Abilities/Expectations 

• Approximate percent of time required to travel 0%: 
• Must read, write and speak fluent English
• Must have good and regular attendance
• Performs other related duties as assigned

Education

• High School diploma or equivalent

Licenses/Certifications

• None required

Experience

• On the job or equivalent training/experience in a healthcare setting