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Empowering the Hands that Heal

Patient Advocate

Columbus, Georgia

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Overview

ScionHealth strives to provide quality-driven, patient-centered acute and post-acute hospital solutions. The health system is focused on driving innovation, serving its communities, and investing in people and technology to deliver compassionate patient care and excellent health outcomes. Based in Louisville, ScionHealth operates 79 hospital campuses in 25 states – 61 long-term acute care hospitals and 18 community hospital campuses and associated health systems.

Success Profile

What do you need to be successful at ScionHealth? Here are the top traits we’re looking for:

  • Communicator
  • Creative
  • Deadline-oriented
  • Goal-oriented
  • Problem-solver
  • Strategic

Our Culture

  • Driven by quality: We believe that if we focus on delivering quality care, exceeding expectations related to customer service and supporting our people, our business results will follow.
  • We equip our hospitals and our people with the resources, technology and expertise they need to deliver the best possible care to patients.
  • We’re always looking to find better ways to support caregivers by improving what we do, sharing best practices, and responding to the changing needs of our people and the patients they serve.
Two doctors standing in hallway

Quote

“ScionHealth allows leaders to inspire the organization to take responsibility for creating a better future.”

Jarrell King Talent Acquisition
Jarrell King, Talent Acquisition

Patient Advocate

Columbus, Georgia
Facility St. Francis-Emory Healthcare
Req ID 542055 Post Date 05/08/2025 Category Accounting and Finance
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Description

St. Francis is NOW HIRING!! Join our Quality Assurance/Risk Management Team as our Patient Advocate!!

If you are an LPN or RN looking to step out of bedside nursing but still impact patients, THIS is the position for YOU!

Working hours are Monday through Friday normal business hours.

As the Patient Advocate you will work to establish a mechanism for the positive resolution of customer complaints as well as a tracking mechanism for the problem identification and resolution.  Ensure hospital achieves industry-leading patient customer service and patient satisfaction,

Additionally, you will:

  • Communicates information to all individuals involved effectively and accurately and communicates professionally.
  • Greets employees, physicians and visitors professionally and pleasantly.
  • Visit newly admitted patients daily and speak to patients and family regarding their experience to ensure standards for cleanliness, communication, kindness, professionalism and service are being met.
  • Visit every waiting area daily to ensure that each outpatient is updated regularly (at least every 30 minutes) by hospital staff regarding expected remaining wait time.
  • Conducts short informal in-house written surveys with patients and families during hospital stay and provides written follow-up to them regarding any actions taken or further needs.
  • Coordinates with staff to solve any problems regarding patient service or patient satisfaction; focusing especially on potential “high-risk” patients in order to reinforce sound risk management.
  • Answers incoming telephone calls promptly in a pleasant and professional manner.
  • Utilizes good telephone and interpersonal skills when receiving complaints or compliments.
  • Maintains strict confidentiality of all information pertaining to the patient advocate matters.
  • Attempts immediate resolution of complaints received in person or by telephone or, as necessary refers to the Department Manager via the Complaint Tracking Form.
  • Reports significant findings to the Director of Risk Management immediately, reports summary findings to Director of Risk Management regularly.
  • Keeps updated files on interactions and correspondence.  Maintains files so they are always current and orderly.
  • Shows initiative to organize work as see that projects are carried out in a timely manner.
  • Creates a supportive climate for customers by allowing them to express themselves, addressing their concerns as being real and encouraging two-way communication.
  • Ensures the patients’ rights to fair equitable treatment, self-determination, individuality, privacy, and civil rights are well established an maintained at all time as directed by the CEO.
  • Serves as liaison between patients and hospital administration to assure satisfaction with hospital services.
  • Assists with Patient and Family Advisory Council. 
  • Other duties as assigned.

Qualifications

Qualifications

  • Associates Degree in Nursing, Graduate of a Practical Nursing Program, or Bachelors Degree in Health Science field
  • BLS – required upon hire and continuously thereafter.
  • ALS – required within 6 months of hire and continuously thereafter.
  • CPPS – with one year of hire and continuously thereafter.
  • Requires critical thinking skills, decisive judgement, and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

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Benefits

  • Career Development

    We support growth and development for all our employees through various means and in programs designed to foster inclusion.

  • Healthcare

    Your health is important to us. We offer a comprehensive benefits program and resources to support healthy lifestyles for you and your family.

  • Retirement Plan

    Employees can contribute to their retirement with plans that allow for pre-tax or after-tax contributions through payroll deductions.

  • Paid Time Off

    With paid holidays and unlimited PTO, you are encouraged to take the time you need to relax and recharge with family and friends.

  • Work-Life Balance

    Work-life balance is not just a perk, it is encouraged. We believe that our employees work their best when they’re allowed to be their best selves in and out of the office.

  • Miscellaneous Benefits

    Whether you’re looking for pet insurance, identity theft protection, or select discounts from hundreds of local and national merchants, we have a variety of benefits that help provide peace of mind.

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Interested In

  • Accounting and Finance, Columbus, Georgia, United StatesRemove
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