At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Manager – Admissions & Registration oversees the daily operations and strategic management of patient admissions, registration, and central communications. This position ensures accurate, efficient, and patient-centered access to hospital services and supervises a team responsible for front-end revenue cycle processes. The Manager also supports compliance, staffing, policy development, and training efforts to promote operational excellence.

Essential Functions

• Directs and manages all functions related to inpatient and outpatient admissions, registration, and switchboard operations
• Serves as a liaison between patients, staff, physicians, visitors, and external stakeholders
• Develops and implements departmental policies and procedures; ensures compliance with HIPAA and other regulatory standards
• Oversees employee scheduling, payroll processing, attendance tracking, and staffing coverage
• Maintains the registration dictionaries within the Electronic Health Record (EHR) system
• Monitors departmental supplies, resources, and budgets; ensures cost-effective operations
• Provides leadership, coaching, and performance evaluations for departmental personnel
• Leads employee training in areas such as compliance, HIPAA, customer service, and system functionality
• Collaborates with privacy officer to maintain HIPAA readiness and staff awareness
• Represents the department on committees and performance improvement teams
• Participates in recruitment, onboarding, and disciplinary actions as needed
• Assures accurate, up-to-date employee job descriptions and timely completion of performance evaluations
• Supports special projects and strategic initiatives as assigned by senior leadership

Knowledge/Skills/Abilities/Expectations

• Strong interpersonal, leadership, and communication skills
• Familiarity with EHR systems and patient access platforms
• Ability to manage and train staff in a healthcare environment
• Skilled in conflict resolution, time management, and multitasking
• Proficient in Microsoft Office and data management tools
• Ability to function under stress and resolve complex service issues promptly

Education

• Postsecondary (Cert/Diploma/Program Grad) completion of formal training programs in admissions and switchboard operations (Required)

Licenses/Certifications

• None required

Experience

• Minimum of 2 years in a supervisory or management role in patient access or hospital admissions (Required)