Are you seeking an exciting new opportunity?Here at Bolivar Medical Center, we value our employees and recognize their exceptional contributions to our patient’s health and wellness.  We offer a robust benefits package that will give you and your family the peace of mind you deserve.

-Multiple offers to choose from which includes a PPO, HSA, FSA, Dental, Vision, Life Insurance, Supplemental Life, Short-term Disability, Long-term Disability, PTO, 401K, Perkspot (discount program), and Voluntary Benefits (legal, critical illness, accident insurance, permanent life insurance, hospital indemnity, auto insurance, home insurance, identity theft coverage, and pet insurance)

-Quantum Health

-Multi-facet wellness program

-Employee Assistance Program

-Telemedicine program

-Education Assistance

-Career Development

-Employee Resource Groups (ERGs)

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

·Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.

·Interacts professionally with patients/families; treats patients and their families with respect and dignity.

·Effectively and appropriately communicate with patients, physicians, family members and co-workers, demonstrating customer service excellence through application of positive language principles, appropriate response and use of constructive problem-solving techniques which foster positive outcomes.

·Greets visitors and patients with proper greeting and smile. Making them feel comfortable and welcome.

·Accurately obtain personal and financial information to admit/register patients to the hospital’s various clinical departments or inpatient care.

·Responsible for verification of insurance.

·Input patient data into the hospital’s electronic health record (EHR) system, ensuring accuracy and confidentiality.

·Assign patients to appropriate departments or physicians based on their medical needs and appointment availability.

·Collect co-pays, deductibles, and other out-of-pocket expenses from patients, providing receipts and financial information as required.

·Schedule follow-up appointments, tests, or procedures for patients, coordinating with various departments to ensure availability.

·Provide patients with necessary paperwork, including consent forms, privacy notices, and patient rights documents, ensuring they understand all information.

·Assist in resolving patient concerns or complaints related to registration, billing, or insurance, referring complex issues to the appropriate department.

·Coordinate with medical staff, and accounting staff to ensure all patient information is received and recorded accurately.

·Perform clerical duties as assigned.

·Maintains accurate and continued documentation. Documentation meets current standards and policies.

·Assists in orientation and training of new staff/students as necessary.

·Performs other reasonably related job duties as assigned or requested, within scope of practice.  

Education:  High School Diploma or General Equivalency Diploma (GED), or equivalent, is preferred.

Required Licenses:  N/A

Required Certifications:  N/A

Required Skills:

Requirements will include successful completion of orientation checklist and skills/credentials/competency requirements of specific area of work.

·Demonstrates the values of team concept on a consistent basis.

·Focused on prioritizing the patient’s clinical experience, maintaining a high awareness of patient satisfaction.

·Meticulousattentiontodetailwiththeabilitytomulti-task, while demonstrating proficient time management skills.

·Self-starter who needs no reminders of duties and tasks that need to be completed.

·Able to respond to and cope with emergency situations professionally and calmly.

·Focused, patient and calm, performing well under pressure in a stressful environment and able to take appropriate action.

·Must be flexible, responding to changes in work schedule, able to work as needed for appropriate departmental coverage.

·Strong administrative skills, including knowledge of computer operations and proficiency in the use of word processing, email, electronic medical records, and other similar software as required.

·Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.

·Excellent written, verbal and communication skills.

·Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security. Additional languages preferred.

Experience:

Customer service occupation experience preferred.

One year of related experience or other clerical experience in a hospital or medical office department, preferred.

Knowledge of medical terminology, highly desirable