Skip to main content
Search Jobs

Doctor with patient in their room
Empowering the Hands that Heal

Patient Account Representative II (Remote)

Brentwood, Tennessee

Apply Now

Overview

ScionHealth strives to provide quality-driven, patient-centered acute and post-acute hospital solutions. The health system is focused on driving innovation, serving its communities, and investing in people and technology to deliver compassionate patient care and excellent health outcomes. Based in Louisville, ScionHealth operates 79 hospital campuses in 25 states – 61 long-term acute care hospitals and 18 community hospital campuses and associated health systems.

Success Profile

What do you need to be successful at ScionHealth? Here are the top traits we’re looking for:

  • Communicator
  • Creative
  • Deadline-oriented
  • Goal-oriented
  • Problem-solver
  • Strategic

Our Culture

  • Driven by quality: We believe that if we focus on delivering quality care, exceeding expectations related to customer service and supporting our people, our business results will follow.
  • We equip our hospitals and our people with the resources, technology and expertise they need to deliver the best possible care to patients.
  • We’re always looking to find better ways to support caregivers by improving what we do, sharing best practices, and responding to the changing needs of our people and the patients they serve.
Two doctors standing in hallway

Quote

“ScionHealth allows leaders to inspire the organization to take responsibility for creating a better future.”

Jarrell King Talent Acquisition
Jarrell King, Talent Acquisition

Patient Account Representative II (Remote)

Brentwood, Tennessee
Facility ScionHealth Corporate Support Center
Req ID 536756 Post Date 05/02/2025 Category Administrative
Apply Now

Description

POSITION SUMMARY

Responsible for timely accurate billing, and payment of third-party claims.  The Representative is responsible for reporting exceptions, weekly reports of unbilled accounts, and for a complete working knowledge of coverage and types of insurance with which the Representative works.

PRIMARY  DUTIES:

  • Prepares appropriate claims for insurance companies, including specific supporting documentation, forms and authorization.
  • Processes insurance payments and bills second insurance carrier if applicable.  Investigates questionable insurance payments and follows up with patient and/or payor until claim is resolved.  Prepares adjustment write-off for non-covered charges.
  • Work with clinic office staff to resolve claim denials, investigate pre-authorizations, or obtain other necessary documentation. 
  • As necessary, researches credit balances and processes refunds to insurance companies for overpaid accounts.
  • Obtains required insurance information from patients.  Monitors the status of accounts pending requested information, completes follow up with the patient or insurance carrier until the claim is paid.
  • Completes follow up each month according to accounts listed on the aging selection file report.
  • Reviews correspondence, manual revisions, newsletters and  payor websites to keep abreast of changes in insurance, Welfare, and Medicare coverage provisions and billing requirements.
  • Receives and responds to inquiries from patients, insurance companies, Medicare, Medicaid and other third parties regarding patient accounts.
  • Reviews itemized statements and insurance billing forms produced in-house to insure quality and accuracy. Claims that require proration, non-covered, or claim fixes are given to the Supervisor to fix.
  • Prepares, files and records accurate medical liens for accident claims that may be covered by automobile insurance or a homeowners policy. Completes and files amendments and releases as necessary.
  • Reviews daily payment report to assure proper application of insurance payments.
  • Investigates third party liability claims; follows up for proper billing information and payment. Works with attorneys or their representatives to resolve claims.
  • Responsible for proper handling and logging of medical records according to HIPAA and Medical Center Policy.
  • Reviews weekly patient balance report to insure proper mailing of self-payment statements.
  • Demonstrates a commitment to the key values of Service to the Poor, Reverence, Integrity, Wisdom, Creativity and Dedication.
  • Working with various vendors on reconciliation of the file placements. 
  • First point of contact for all vendors. Responsible for maintaining issue logs and working all accounts assigned. Can include updating insurance, rebills, adjustments, refunds, close and return accounts. 

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered as a detailed description of all the work requirements that may be inherent in the position. Performs other related duties as assigned. 


Qualifications

LICENSE, EDUCATION & EXPERIENCE

Required:

  • High School Diploma or equivalent 
  • Ability to detect and correct billing errors, knowledge of ICD and CPT/HCPCS coding systems, skill in mathematical computations.
  • Analytical skills, a high degree of accuracy and attention to detail. 
  • Problem-solving skills and the ability to adapt to changing procedures are necessary
  • Strong written, verbal and interpersonal skills. 
  • Must be able to organize work efficiently and document billing procedures. 
  • Must be competent in the use of a personal computer and spreadsheet and word processing software, fax machine, scanner and copier.

Preferred:

  • Medical Secretary or Associate degree.
  • Job related experience in medical billing and/or insurance claims processing
  • Knowledge of Medicare, Medicaid and insurance coverage and billing regulations.
Apply Now

Explore This Location

Click Here

Benefits

  • Career Development

    We support growth and development for all our employees through various means and in programs designed to foster inclusion.

  • Healthcare

    Your health is important to us. We offer a comprehensive benefits program and resources to support healthy lifestyles for you and your family.

  • Retirement Plan

    Employees can contribute to their retirement with plans that allow for pre-tax or after-tax contributions through payroll deductions.

  • Paid Time Off

    With paid holidays and unlimited PTO, you are encouraged to take the time you need to relax and recharge with family and friends.

  • Work-Life Balance

    Work-life balance is not just a perk, it is encouraged. We believe that our employees work their best when they’re allowed to be their best selves in and out of the office.

  • Miscellaneous Benefits

    Whether you’re looking for pet insurance, identity theft protection, or select discounts from hundreds of local and national merchants, we have a variety of benefits that help provide peace of mind.

Sign Up For
Job Alerts

Get the latest job openings based on your interests, skills and background sent directly to your inbox. Click "Add" after entering your interests, then click "Sign Up" and we’ll email you when an opening matches your criteria.

Interested In

  • Administrative, Brentwood, Tennessee, United StatesRemove
By submitting your information, you acknowledge that you have read our privacy policy, California Consumer Privacy Policy and consent to receive email communication from ScionHealth.