At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Patient Access Coordinator Level 1 is responsible for performing basic receptionist, registration, and clerical duties associated with patient access to hospital services. This role involves obtaining demographic and financial information, verifying insurance, collecting payments, and providing exceptional customer service to patients and visitors.

Essential Functions

• Greet patients and visitors in a courteous and professional manner.
• Obtain accurate demographic, billing, and clinical information and enter it into the registration system.
• Verify insurance benefits and explain coverage information to patients.
• Collect co-pays, co-insurance, and deductible amounts as applicable.
• Distribute and explain forms, documents, and educational materials to patients.
• Communicate effectively with admitting physician offices and nursing units regarding patient admissions.
• Maintain confidentiality and adhere to HIPAA regulations.
• Respond to patient inquiries and resolve basic registration and billing issues.
• Maintain a clean and organized work area, adhering to infection control protocols.    

Knowledge/Skills/Abilities/Expectations

• Strong customer service and communication skills.
• Basic knowledge of insurance and registration processes.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Ability to work independently and under supervision. 

Education

• High School Diploma or GED required.

Licenses/Certifications

• None required.

Experience

• Previous experience in a customer service or administrative role preferred.
• Experience in a healthcare setting is beneficial but not required.